CHARMTECHS TERMS & CONDITIONS

These Terms & Conditions (“Terms”) apply to your use of the Charmtechs website and your purchase of website design services, branding services, online courses, digital products, downloadable resources, tutorials and related services from Charmtechs.

Please read these Terms carefully before using our website or purchasing from us.

By using the Charmtechs website or purchasing a service or product from us, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our services or products.

1. ABOUT CHARMTECHS

Charmtechs (“Charmtechs”, “we”, “us” or “our”) provides website design, website development, branding, digital education, online courses, tutorials, downloadable resources and related digital services.

These Terms apply to customers purchasing for personal purposes (“Consumers”) and customers purchasing for business or professional purposes (“Business Customers”).

Where you purchase our services as a Consumer, you have statutory rights under applicable consumer protection legislation. Nothing in these Terms is intended to remove or restrict any legal rights that cannot lawfully be excluded or limited.

2. USING OUR WEBSITE

You may use our website for lawful purposes only.

You agree not to:

• use our website for fraudulent, unlawful or unauthorised purposes;
• attempt to gain unauthorised access to our website, systems or accounts;
• interfere with the security or operation of our website;
• copy, reproduce or commercially exploit our website or its content without our written permission;
• systematically scrape, download or reproduce substantial amounts of website content;
• upload or transmit malicious software, viruses or harmful material;
• impersonate another person;
• provide false or misleading information; or
• use our website or its content to create or operate a competing service or product without our written permission.

We reserve the right to suspend or restrict access to our website where reasonably necessary to protect our business, customers, website or systems.

3. WEBSITE DESIGN AND BRANDING SERVICES

3.1 Our services

Charmtechs provides website design, website development, branding, website consultation, tutorials and related creative and digital services.

The exact services included in your purchase will depend on the package, quotation, proposal, service description or agreement applicable to your purchase.

The relevant package or quotation will set out, where applicable:

• the services included;
• the number of hours included;
• the website platform or technology being used;
• the number and type of pages included;
• design and development work;
• agreed functionality;
• revision arrangements;
• estimated timescales;
• payment arrangements; and
• any additional services or costs.

Only work specifically included in the agreed package or quotation is included in the price.

Additional work requested outside the agreed scope may be charged separately.

4. WEBSITE DESIGN PACKAGE HOURS

4.1 60-day package period

Unless otherwise stated in the package description, you have 60 days from the purchase date to use the hours included in your website design package.

The 60-day period begins on the date your purchase is successfully completed.

The package is intended to provide flexible access to website design and development support during this 60-day period.

4.2 Information required from you

To enable Charmtechs to complete your requested work, all requests, website content, logins, access credentials, images, branding materials, instructions, feedback and any other information reasonably required to carry out the work must be provided within the 60-day period.

You are responsible for ensuring that we receive the information and access required to complete your requested work before the 60-day period expires.

4.3 Expiry of unused hours

Any unused hours remaining at the end of the 60-day period will normally expire.

Unused hours:

• cannot ordinarily be carried forward;
• cannot be transferred to another person;
• cannot be transferred to another project or website;
• cannot be exchanged for cash; and
• cannot ordinarily be refunded.

Charmtechs may, at its discretion, agree to extend the 60-day period in exceptional circumstances. Any extension must be agreed in writing.

4.4 Client delays

The 60-day period continues to run regardless of whether you have provided all required information, content or access.

If work cannot be completed because you have not provided the information, access, content, instructions or feedback reasonably required, Charmtechs will not be responsible for the resulting delay or expiry of unused package hours.

5. QUOTATIONS AND ACCEPTANCE

Where a quotation or proposal is provided, it will set out the proposed scope and price of the work.

Unless otherwise stated, quotations are valid for the period specified in the quotation.

A project or service is considered accepted when you confirm acceptance and/or complete the relevant purchase or payment.

If you request significant changes to the scope of work after acceptance, Charmtechs may provide a revised quotation.

6. PAYMENT

Website design and branding packages must be paid for in advance through Stripe or another payment platform made available by Charmtechs.

Where an instalment payment option is offered, you may choose to pay according to the instalment schedule displayed at the time of purchase.

By selecting an instalment payment option, you agree to make all scheduled payments by their due dates.

Choosing an instalment plan does not extend the 60-day package period.

The 60-day package period begins from the original purchase date regardless of whether the package is paid for in one payment or by instalments.

If an instalment payment is missed or remains unpaid, Charmtechs may pause work or access to the relevant service until the outstanding payment has been received, subject to your statutory rights.

7. WEBSITE DESIGN AND BRANDING CANCELLATION POLICY

7.1 Seven-day cancellation period

You may cancel your purchase of a website design or branding package within 7 days of the purchase date, provided that work on your project has not begun.

Where you cancel within this 7-day period before work has commenced, Charmtechs will provide a refund of payments made, subject to any applicable statutory requirements.

7.2 Once work has begun

Once work on your website design or branding project has begun, payments are non-refundable, subject to any statutory rights that cannot legally be excluded.

Work may be considered to have begun where Charmtechs has undertaken project-specific work including, but not limited to:

• reviewing your website;
• preparing your project;
• creating website designs;
• developing website pages;
• implementing branding;
• configuring your website;
• carrying out website development;
• creating or adapting design assets;
• reviewing or implementing your content;
• providing project-specific consultations or tutorials; or
• carrying out other work specifically relating to your purchased package.

7.3 After seven days

After the 7-day cancellation period has expired, the website design or branding service is non-refundable, subject to any statutory rights that cannot legally be excluded.

7.4 Instalment purchases

If you purchase a website design or branding package using instalments, cancellation after work has begun does not automatically cancel outstanding instalments.

Where permitted by applicable law, outstanding payments relating to the agreed package remain payable.

8. CONSUMER CANCELLATION RIGHTS

Nothing in these Terms excludes or limits any statutory cancellation or refund rights that apply to you as a Consumer.

Where applicable law provides a statutory cancellation period, those rights will apply in addition to the commercial cancellation policy described above.

If you specifically request that Charmtechs begins providing services during an applicable statutory cancellation period, you may be required to pay a proportionate amount for services supplied up to the point of cancellation, where permitted by law.

9. CLIENT RESPONSIBILITIES

To allow us to provide our services effectively, you agree to provide the information, content, images, branding, logins, approvals and other materials reasonably required for your project.

You are responsible for ensuring that:

• information you provide is accurate;
• you have permission to use materials you provide;
• images, text, fonts, videos, logos and other third-party materials are appropriately licensed;
• you have the necessary permissions relating to individuals appearing in photographs or other content;
• website content supplied by you complies with applicable law; and
• you provide feedback and approvals within a reasonable timeframe.

You remain responsible for reviewing and approving the final website and its content before publication.

10. WEBSITE CONTENT

Unless specifically included in your package, you are responsible for providing the final text, photographs, videos, logos, brand assets and other content required for your website.

Where Charmtechs assists with copywriting, content, image sourcing or other creative work, this will be subject to the scope agreed with you.

You are responsible for checking all content supplied or implemented before your website is published.

11. REVISIONS

Where revisions are included in your package, the number or scope of revisions will be stated in the relevant package description or quotation.

A revision means a reasonable adjustment to work already completed.

Requests that substantially change the agreed design, structure, functionality or scope may be treated as additional work.

We will discuss significant additional work and any applicable charges with you before proceeding where reasonably possible.

12. PROJECT TIMESCALES

Charmtechs will provide an estimated timeframe for your project where possible.

Unless a specific completion date has been expressly agreed in writing, project timescales are estimates rather than guaranteed deadlines.

We will make reasonable efforts to complete your requested work within the applicable timeframe.

Delays caused by late client feedback, missing content, unavailable website access, third-party services or circumstances outside our reasonable control may affect project timescales.

13. THIRD-PARTY SERVICES

Website projects may involve third-party services, including:

• WordPress;
• website hosting providers;
• domain registrars;
• website themes;
• plugins;
• payment providers;
• email marketing platforms;
• booking systems;
• analytics services;
• social media platforms; and
• other software or integrations.

Third-party services are subject to their own terms and conditions.

Charmtechs is not responsible for changes, outages, pricing changes, security issues, compatibility problems or discontinuation of third-party services that are outside our reasonable control.

Where an ongoing third-party subscription is required, you are responsible for maintaining that subscription unless otherwise agreed

14. WEBSITE HANDOVER AND ONGOING SUPPORT

Once the agreed website work has been completed and all applicable payments have been received, Charmtechs will provide the agreed website handover or access information.

Unless ongoing maintenance or support has been purchased, completion of a website project does not include unlimited future updates, maintenance or technical support.

Additional support or maintenance may be purchased separately where available.

You are responsible for maintaining appropriate backups, hosting, domain and third-party accounts unless these services are specifically included in your agreement.

15. INTELLECTUAL PROPERTY AND OWNERSHIP

15.1 Ownership of completed website and branding work

Once the agreed website design, development and/or branding project has been completed and paid for in full, ownership of the final, bespoke website and branding work created specifically for the client will belong to the client/customer.

This includes, where applicable:

• the completed website design;
• bespoke website layouts and page designs;
• bespoke branding and visual identity work;
• logos and brand assets specifically created for the client;
• bespoke graphics created specifically for the client; and
• other final creative work specifically commissioned and produced for the client as part of the agreed project.

The transfer of ownership applies to the final client-specific work created by Charmtechs and does not take place until all amounts due for the project have been paid in full.

Where a project is cancelled before completion, ownership of unfinished or unpaid work does not transfer to the client unless otherwise agreed in writing.

15.2 Charmtechs’ pre-existing intellectual property

The transfer of ownership of completed client work does not transfer ownership of Charmtechs’ pre-existing intellectual property, business systems or materials.

Charmtechs retains ownership of its pre-existing and reusable:

• templates;
• frameworks;
• processes;
• methodologies;
• systems;
• coding libraries;
• reusable code;
• technical solutions;
• design techniques;
• educational materials;
• course content;
• worksheets;
• resources; and
• other tools or materials developed independently of the client’s project.

Where any of these materials are incorporated into a client’s website or branding project, the client receives the right to use them as part of their completed website or branding work, but ownership of the underlying reusable material remains with Charmtechs unless otherwise agreed in writing.

15.3 Third-party materials

Third-party materials used as part of a project, including fonts, stock photography, plugins, themes, software, templates, graphics or other licensed assets, remain subject to the applicable third-party licence terms.

Where a third-party licence is required for continued use of a particular asset, the client is responsible for complying with that licence and, where applicable, maintaining any required subscription or renewal.

Charmtechs will not transfer ownership of third-party materials that it does not own.

15.4 Client-supplied materials

The client retains ownership of all content, photographs, videos, logos, written copy, brand assets and other materials supplied by the client.

The client grants Charmtechs permission to use these materials solely for the purpose of providing the agreed services.

The client is responsible for ensuring that it has the necessary rights and permissions to use any materials it supplies.

16. PORTFOLIO AND MARKETING USE

Although ownership of completed website and branding work transfers to the client once the project has been completed and paid for in full, Charmtechs retains the right to showcase completed work as part of its portfolio and marketing activities.

This may include displaying or referencing the completed work on:

• the Charmtechs website;
• portfolio pages;
• case studies;
• social media;
• promotional materials;
• presentations;
• marketing campaigns;
• email marketing; and
• other reasonable promotional channels.

Where appropriate, Charmtechs may identify the client or provide a link to the client’s website when showcasing the work.

The client acknowledges that portfolio use is an important part of Charmtechs’ ability to demonstrate its design and development work to prospective customers.

Charmtechs will not knowingly disclose confidential business information or private information that was not intended for public display when showcasing the project.

If a client has a specific and legitimate confidentiality requirement, they should discuss this with Charmtechs before the project begins. Any agreement to restrict portfolio or marketing use must be confirmed in writing.

Portfolio use does not transfer any additional ownership rights to Charmtechs. The client remains the owner of the completed website and branding work in accordance with Section 15.1.

17. ONLINE COURSES

17.1 Course access

When you purchase an online course from Charmtechs, you receive a personal, limited and non-transferable licence to access and use the course for your own educational purposes.

Unless expressly stated otherwise, course access is for one individual only.

You must not share your account or login details with another person.

17.2 Course materials

Course materials may include:

• videos;
• written lessons;
• downloadable resources;
• templates;
• worksheets;
• checklists;
• examples;
• tutorials; and
• other educational materials.

Course materials are provided for your personal use and, where expressly permitted, your own business use.

17.3 Prohibited use

You must not:

• copy or reproduce substantial portions of a course;
• redistribute course materials;
• sell or sublicense course materials;
• share course access with another person;
• upload course materials to file-sharing or public websites;
• claim Charmtechs’ materials as your own;
• reproduce our materials in another course or training programme; or
• use our course materials to create a competing commercial product.

18. ONLINE COURSE AND DIGITAL PRODUCT REFUNDS

Online course purchases are non-refundable, subject to any statutory rights that cannot legally be excluded.

Digital products and downloadable resources are also non-refundable, subject to any statutory rights that cannot legally be excluded.

Please review the relevant course or product description and information provided before purchasing to ensure that it is suitable for your needs.

Where immediate access to digital content is provided after purchase, you may be asked to expressly request or consent to immediate access and acknowledge that, where permitted by law, you may lose your statutory cancellation right once supply of the digital content begins.

This does not affect statutory rights that apply where digital content is faulty, not as described or otherwise fails to meet applicable legal requirements.

19. DIGITAL PRODUCTS AND DOWNLOADABLE RESOURCES

Digital products may include templates, worksheets, guides, checklists, downloads or other electronic resources.

Unless otherwise stated, these products are supplied under a personal, limited licence.

You may use purchased resources for the purposes specified in the product description.

You must not:

• resell the resources;
• redistribute them;
• give copies to other people;
• upload them publicly;
• claim them as your own original work;
• sublicense them; or
• use them to create a competing commercial resource.

20. 1:1 TUTORIALS AND CONSULTATIONS

Where you purchase a 1:1 tutorial, consultation or coaching session, the session will take place at the agreed date and time.

You are responsible for attending the session and having the necessary equipment, internet connection, software and access required.

If you need to reschedule, please provide reasonable notice.

Where you fail to attend or provide insufficient notice, Charmtechs may be unable to offer a replacement session.

Nothing in this section removes any statutory rights that apply to you.

21. EDUCATIONAL DISCLAIMER

Charmtechs provides educational and practical guidance.

Our courses, tutorials and resources are designed to help you develop knowledge and skills relating to websites, branding, digital presence and related subjects.

We do not guarantee a particular financial, professional, commercial or business outcome from using our courses, services or resources.

Your results will depend on factors including your own work, experience, decisions, implementation and individual circumstances.

22. PRICING

Prices will be displayed on the relevant website page, quotation, invoice or checkout.

We reserve the right to change prices for future purchases.

Price changes will not affect an order or project that has already been accepted and paid for.

We reserve the right to correct genuine pricing or typographical errors before an order is accepted.

23. TAXES AND INTERNATIONAL PAYMENTS

Charmtechs is based in the United Kingdom and may sell services and digital products to customers internationally.

Prices will be displayed in the currency stated at the time of purchase.

Where applicable, VAT or other taxes will be charged in accordance with the requirements applicable to the transaction.

For international purchases, your payment provider or bank may apply currency conversion fees or other charges. These are outside Charmtechs’ control.

You are responsible for any taxes, duties or other charges that may apply to your purchase in your country of residence where applicable.

24. WEBSITE AND COURSE AVAILABILITY

We aim to keep our website, courses and digital services available but cannot guarantee uninterrupted access.

Access may occasionally be affected by:

• maintenance;
• software updates;
• hosting problems;
• internet outages;
• third-party platform failures;
• cybersecurity incidents;
• technical problems; or
• circumstances outside our reasonable control.

Where reasonably possible, we will take appropriate steps to restore affected services.

25. THIRD-PARTY LINKS

Our website, courses and resources may contain links to third-party websites, software or services.

These links may be provided for convenience or educational purposes.

Charmtechs does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.

You should review the terms and privacy policies of third-party providers before using their services.

26. PRIVACY AND DATA PROTECTION

We process personal information in accordance with our Privacy Policy.

Personal information may be processed for purposes including:

• processing purchases;
• providing services;
• providing course access;
• communicating with you;
• providing customer support;
• administering accounts;
• maintaining appropriate business records; and
• complying with legal obligations.

Please refer to our Privacy Policy for further information about how we collect, use and protect personal information.

27. MARKETING COMMUNICATIONS

Where you choose to subscribe to our mailing list, Charmtechs may send you information about our services, courses, resources, offers and related content.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails.

Transactional and service-related communications, such as purchase confirmations, course access information and important notices, may still be sent where necessary.

28. ACCEPTABLE USE OF COURSE AND DIGITAL CONTENT

You agree not to use Charmtechs’ courses, resources or digital content for unlawful purposes or in a way that infringes our intellectual property rights.

Unauthorised sharing, copying, reproduction or commercial exploitation of our materials may result in suspension or termination of access and may result in further action where appropriate.

29. TERMINATION OR SUSPENSION

Charmtechs may suspend or terminate access to a course, account or service where reasonably necessary because of:

• serious or repeated breach of these Terms;
• unlawful use of our services;
• unauthorised sharing or distribution of course materials;
• non-payment;
• misuse of our intellectual property;
• fraudulent activity; or
• behaviour that materially threatens the security or operation of our business or systems.

Termination does not affect rights or obligations that have already accrued.

Where Charmtechs terminates a service because we are unable to continue providing it, any refund or alternative remedy will be considered in accordance with the applicable agreement and law.

30. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of mandatory consumer rights.

Subject to the above, Charmtechs will not be responsible for losses that:

• were not reasonably foreseeable when the contract was formed;
• were caused by circumstances outside our reasonable control;
• resulted from your failure to provide required information, content or access;
• resulted from your failure to follow reasonable instructions;
• resulted from third-party services outside our control; or
• resulted from misuse of our services, website or digital content.

For Business Customers, and to the extent permitted by applicable law, our total liability arising from a particular service will generally be limited to the amount paid by you for that service.

This limitation does not apply where liability cannot legally be limited.

Nothing in this section affects statutory rights that apply to Consumers.

31. EVENTS OUTSIDE OUR CONTROL

Charmtechs will not be responsible for a delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

These may include:

• serious illness;
• natural disasters;
• fire;
• power or internet outages;
• cyberattacks;
• government restrictions;
• war or civil unrest;
• strikes;
• failures of third-party platforms;
• hosting or domain provider failures; or
• other circumstances that could not reasonably have been prevented.

Where such circumstances occur, we will take reasonable steps to communicate with affected customers and minimise disruption.

32. COMPLAINTS

We want to resolve problems fairly and as quickly as reasonably possible.

If you have a complaint about our services, courses or digital products, please contact Charmtechs and provide:

• your name;
• your order or project details;
• a description of the issue; and
• the outcome you are seeking.

We will review your complaint and respond within a reasonable timeframe.

We encourage customers to contact us directly before taking further action so that we have an opportunity to resolve the issue.

33. INTERNATIONAL CUSTOMERS

Charmtechs is based in the United Kingdom and provides services and digital products to customers internationally.

If you access or purchase from Charmtechs outside the UK, you are responsible for ensuring that your use of our services complies with laws applicable to you in your country.

Where mandatory consumer protection laws in your country apply to your purchase, nothing in these Terms is intended to remove or restrict those rights.

34. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you are a Consumer, you will also retain the benefit of any mandatory consumer protection rights that apply to you under the laws of your country of residence where applicable.

Nothing in these Terms prevents you from relying on mandatory legal rights or bringing a claim in a court where applicable law gives you the right to do so.

35. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be published on the Charmtechs website with the updated date.

Changes will not retrospectively alter the terms of a contract that you have already entered into unless required by law or otherwise agreed with you.

Your continued use of the website following publication of updated Terms constitutes acceptance of the updated Terms for future use.

36. GENERAL TERMS

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

These Terms, together with any applicable quotation, proposal, order confirmation, package description, course description, licence or other terms expressly incorporated into your purchase, form the agreement between you and Charmtechs in relation to the relevant purchase.

You may not transfer your rights or obligations under these Terms to another person without our written agreement, except where applicable law permits you to do so.

Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and Charmtechs.

37. ELECTRONIC COMMUNICATIONS

By using the Charmtechs website, submitting online forms, placing an order or communicating with us electronically, you consent to receiving communications electronically where appropriate.

Electronic orders, confirmations, invoices and other records may be used as evidence of transactions and agreements, subject to applicable law.

38. CONTACT

If you have any questions about these Terms & Conditions, our website, services, courses or digital products, please contact Charmtechs using the contact details provided on our website.

Charmtechs

Website: https://charmtechs.com

Email: info@charmtechs.com

Last updated: 29 August 2026